Refund policy

Return & Refund Policy – Grillvanta

At Grillvanta, customer satisfaction is important to us. We want you to feel confident when shopping for outdoor grills, smokers, pizza ovens, and outdoor cooking equipment. Please review our Return & Refund Policy before placing an order.

This policy applies to orders delivered within the United States and should be read alongside any applicable rights under federal and state law.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the product must:

Be unused and in its original condition.
Be clean and free from food, grease, smoke, stains, or other signs of use.
Include all original parts, accessories, manuals, and packaging where reasonably possible.
Be safely packaged to prevent damage during return shipping.
Include proof of purchase or your order number.

For outdoor cooking equipment, including BBQ grills, smokers, pizza ovens, and outdoor cooking systems, products that have been assembled, connected, fuelled, or used for cooking may not be eligible for a change-of-mind return.

These conditions do not limit any rights you may have under applicable law if a product is defective, damaged, or not as described.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: support@grillvanta.com

Please include your order number, the item you wish to return, and the reason for your request.

Once your return request is reviewed and approved, we will provide the applicable return instructions.

For eligible returns, Grillvanta will provide a prepaid return shipping label and cover the return shipping cost.

Please do not send an item back before receiving return authorization and instructions from our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged item, a defective product, or an incorrect item, please contact us within 48 hours of delivery at support@grillvanta.com.

To help us resolve the issue promptly, please provide:

Your order number.
A description of the issue.
Clear photographs of the product and its packaging, where applicable.

Our team will review your request and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Please retain the item and its packaging until we provide further instructions.

4. Exchanges

Exchanges may be available for damaged, defective, or incorrect items.

All exchanges are subject to product availability. If a replacement is unavailable, our support team will discuss the available options with you.

Delivery times for replacement items may vary depending on the product and delivery location.

5. No Restocking Fees

Grillvanta does not charge restocking fees for eligible returns.

We aim to make the return process clear and straightforward, with no additional restocking charges for approved returns.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

The refund will be issued to your original payment method.
Our refund processing time is generally 5–7 business days after approval.
Your bank or payment provider may require additional time for the funds to appear in your account.

We will notify you if any additional information is required to complete your refund.

Refund timing may vary depending on your payment provider and applicable legal requirements.

7. Discounts and Promotions

Discounts and promotional codes must be applied at checkout to be included in the original purchase price.

We generally cannot apply discounts retroactively to completed orders. Promotional offers are subject to their stated terms and conditions.

If an order purchased with a discount is eligible for a refund, the refund will generally reflect the amount actually paid for the returned item, subject to applicable law.

8. Important Information

This policy describes our standard return procedures for eligible purchases. It does not exclude or restrict any rights that cannot legally be excluded or restricted under applicable federal or state law.

If you have questions about whether your item qualifies for a return, please contact our support team before sending it back.

9. Contact Us

If you need assistance with a return, refund, exchange, or damaged order, please contact us using the details below.

Grillvanta

Address: 228 CENTURY DR, WAUTOMA, WI 54982, United States